Focus is committed to making our website accessible to everyone, including people with disabilities. This policy explains the steps we take to support accessibility, the standards we work toward, and how to reach us if you encounter a barrier.
Our commitment
Focus believes that everyone deserves equal access to information and services online. We are committed to ensuring that focushcs.com is accessible to people of all abilities, and we treat accessibility as an ongoing responsibility rather than a one-time project. As a healthcare technology company, we understand that the people who visit our site include practice leaders, clinicians, administrators, and patients, and we want every one of them to be able to use our website with ease. We work to identify and remove barriers that could prevent people with disabilities from accessing our content, and we continue to improve the accessibility of our site over time.
Conformance status
The Web Content Accessibility Guidelines (WCAG) define requirements for making web content more accessible, organized into three levels: A, AA, and AAA. WCAG 2.1 Level AA is the most common target and the standard most often referenced in U.S. accessibility law and ADA settlements. Connective must confirm the actual conformance level the new site is built and tested against before this language is finalized. Suggested copy once confirmed: ‘The Focus website is designed to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.’ Do not publish a specific conformance claim until Connective confirms the site has been built and tested to that level. Overstating conformance is both inaccurate and a legal exposure.
Measures we take to support accessibility
Descriptive alternative text for meaningful images, sufficient color contrast between text and background, keyboard navigability for all interactive elements, clear and consistent heading structure, descriptive link text, labels on all form fields, captions or transcripts for video and audio content, and responsive design that works at high zoom levels and on assistive technologies. If Connective has implemented an accessibility widget or tool (such as UserWay or accessiBe), note it here. Do not list measures that are not actually in place. Suggested framing once confirmed: ‘Focus takes the following measures to support accessibility on our website:’ followed by the confirmed list.
Compatibility with browsers and assistive technology
The Focus website is designed to be compatible with current versions of major web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari, on both Windows and Mac operating systems. The site is also designed to work with assistive technologies commonly used by people with disabilities, including screen readers and voice recognition software.
Known limitations
Third-party content or embedded tools that Focus does not control, older PDF documents that may not be fully accessible, or video content where captions are still being added. If there are no known limitations at launch, this section can state that Focus is not currently aware of any significant accessibility barriers but welcomes feedback. Suggested framing once confirmed: ‘Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed here.’ Do not claim zero limitations unless that has actually been verified through testing.
Feedback and contact information
We welcome your feedback on the accessibility of the Focus website. If you encounter a barrier, have difficulty using any part of our site, or need information provided in a different format, please let us know and we will do our best to help. You can reach us by email at info@focushcs.com or by phone at (920) 278-7700.
Our ongoing effort
Accessibility is not a destination. It is an ongoing commitment. Focus regularly reviews our website, addresses issues as they are identified, and works to improve the experience for all users as standards and technologies evolve. We review this policy periodically and update it as our website and our accessibility practices change.